What we do

We produce technical documentation, develop technical training, and conduct usability evaluations for a wide variety of clients and industries.

We can help reduce your support and training costs by improving your documentation, your training, and your products.

Our services include:

  • software manuals
  • programmer manuals and technical design documents
  • hardware manuals
  • online documentation and help
  • online training materials
  • template design—online and hard copy
  • single-source conversions and publishing
  • usability testing and heuristic evaluations
  • knowledge bases and technical support web sites
  • policy and procedure manuals
  • QA software testing
  • information design including audience needs analysis and task analysis
  • project management

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